Terms of service

Effective date: 2 October 2026

These terms are an agreement between Teyo Labs GmbH, Unterdorfstrasse 12, 8808 Pfäffikon SZ, Switzerland (“Partnex”, “we”) and the organisation that creates an account or orders a subscription (“Customer”, “you”). The person accepting these terms confirms that they are authorised to bind the Customer.

We have written these terms to be read. Where a section has a short summary in italics, the summary is there to help; the text below it is what applies.

1. The service

Partnex is software for business partnership development. It is for businesses, not consumers.

1.1 Partnex is a web application, available at app.partnex.ai, that helps a business plan and carry out partnerships: building a company profile, defining objectives and workstreams, researching prospective partners and their people, and drafting outreach, value propositions, term sheets and agreements (the “Service”).

1.2 The Service is offered only to businesses and to people acting for a business. It is not offered to consumers.

1.3 Much of the Service is performed by artificial intelligence (“AI”). Section 6 explains what that means for the results.

2. Accounts and users

2.1 You are responsible for the people you give access to (each a “User”), for keeping login details secret, and for everything done through your account. Tell us at once at info@partnex.ai if you believe an account has been compromised.

2.2 On the Enterprise plan, your organisation is a team. Team owners and team admins can see and change all of the team’s work, invite and remove members, set each member’s monthly credit limit, and transfer work between members. Viewers can read the team’s work but cannot change it or use credits.

2.3 Users must be at least 18 years old and must give accurate account information.

3. Plans, credits and payment

You pay for finished deliverables (credits), not for usage time. Payment runs through Stripe; we never see your card.

3.1 Credits. One credit is used each time the Service completes a deliverable (a “run”), such as a prospect list, a value proposition, an outreach email or a term sheet. A run that fails or is stopped before it delivers does not use a credit. Answers to product questions do not use credits.

3.2 Free plan. The Free plan includes five credits in total. They do not renew. The Free plan is provided as it is, without the commitments in section 9, and we may change or end it at any time.

3.3 Enterprise plan. The Enterprise plan is billed per seat, per month, in advance, at the price shown on our pricing page or in your order. Each seat adds the stated number of credits to a monthly pool shared by the team. Unused pool credits do not carry over to the next month. Viewers do not occupy paid seats, up to the number stated on the pricing page.

3.4 Credit packs. Enterprise teams can buy additional credits. Pack credits are used only once the monthly pool is spent, do not expire while the team’s subscription is active, and are not refundable.

3.5 Payment. Payments are processed by Stripe. Prices are in Swiss francs and exclude VAT and other taxes, which are added where they apply. If a payment fails, Stripe will retry it, and your access continues while it does. If the amount remains unpaid after the retries, we may suspend paid features until it is paid.

3.6 Price changes. We will announce price changes at least 30 days before they apply to your subscription. If you do not agree, you can cancel before the change takes effect.

3.7 Cancellation. You can cancel your subscription at any time through the billing portal in your account settings. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded, except where the law requires it. After cancellation your account returns to the Free plan, and you keep access to your own work.

4. Your content and how we process it

Your content stays yours. We use it only to provide the Service to you, and we do not use it to train AI models.

4.1 “Customer Content” means everything you or your Users put into the Service or receive out of it: your company information, uploaded documents, objectives, prospects, contacts, conversation records, forwarded emails, team notes, and the deliverables the Service produces for you.

4.2 You own your Customer Content. You give us the right to host, copy, process and transmit it only as needed to provide, secure and support the Service for you, as described in these terms and in the data processing agreement.

4.3 No training. We do not use Customer Content to train or improve AI models, and we use AI providers only under terms that do not allow them to train on it.

4.4 Personal data. Where Customer Content includes personal data, you are the controller and we process it as your processor. The data processing agreement (DPA) is part of these terms and applies automatically. The subprocessors page lists the companies that help us run the Service.

4.5 Usage information. We record how the Service is used (for example which features run, how long they take, what they cost us, and errors) to operate, secure, bill and improve the Service. We do not use it to identify the content of your work, and we share it with no one except our subprocessors.

4.6 Export and deletion. You can export your data at any time from your account settings. If you delete your account, we delete its data from the live system immediately, and from backups as they expire, within 30 days. On a team, a member’s account cannot be deleted while it still owns team objectives; transfer them first.

5. Information about other people

Partnex helps you find and contact people at other companies. You decide whom to contact, and you are responsible for doing so lawfully.

5.1 The Service can find information about prospective partners and the people who work there, from the public web and from data providers listed on the subprocessors page. Contact details such as email addresses and phone numbers are only saved when a data provider supplied them or a User entered them.

5.2 You decide which people to look up and contact, and you are responsible for having a lawful basis to process their data and for meeting the rules that apply to business outreach, including data protection and anti-spam laws, in every country where you contact people.

5.3 If you forward emails to the Partnex assistant address, or use the Service to send email, you confirm that you are entitled to share and send that content. The Service drafts messages for you to review. It sends an email only when a User chooses to send it.

6. AI results

AI is useful and fallible. Check its work before you rely on it, and have contracts reviewed by a lawyer.

6.1 Deliverables are generated by AI from your Customer Content and from public sources. They can be incomplete, out of date or wrong, even when they cite sources. You are responsible for reviewing deliverables before you rely on or send them.

6.2 Not legal advice. Term sheets, agreements and analyses of returned documents are drafts to support your negotiation. They are not legal advice and do not replace review by a qualified lawyer.

6.3 As between you and us, you own the deliverables the Service produces for you. Because AI can produce similar results for different customers, we cannot promise that a deliverable is unique.

7. Acceptable use

You will not, and will not let anyone else:

• use the Service to break the law, infringe anyone’s rights, or send unsolicited bulk messages;
• upload content you have no right to share, or malware;
• try to access other customers’ data, extract the Service’s instructions or underlying models, or get around its security, usage limits or credit metering;
• use the Service to build a competing product, or resell it without our written agreement;
• overload the Service, or access it by automated means other than the interfaces we provide.

We may suspend access that breaks this section, and will tell you why unless the law or security prevents it.

8. Confidentiality and security

8.1 We keep Customer Content confidential and give access only to staff and subprocessors who need it to provide the Service, under confidentiality obligations.

8.2 We protect Customer Content with the technical and organisational measures described in the DPA, and will tell you without undue delay if a security incident affects it.

8.3 Information we share with you that is marked confidential or is obviously confidential (such as non-public pricing or roadmap information) is ours, and you will keep it confidential.

9. Availability and support

9.1 We work to keep the Service available and announce planned maintenance in advance where we can. Unless your order says otherwise, we do not guarantee a particular availability.

9.2 Support is provided by email at info@partnex.ai. Enterprise customers receive priority responses.

9.3 We continue to develop the Service and may change features. We will not remove a core capability of a paid plan during a paid billing period without telling you in advance.

10. Our intellectual property

The Service, including its software, design, instructions, methods and documentation, belongs to Partnex or its licensors. These terms give you a right to use the Service during your subscription, not ownership of it. If you send us feedback, we may use it without obligation to you.

11. Liability

11.1 We are liable without limitation for damage caused intentionally or through gross negligence, and for any liability that cannot be limited by law.

11.2 Otherwise, our total liability under these terms is limited to the fees you paid us in the 12 months before the event that caused the damage. We are not liable for indirect or consequential damage, lost profits or lost business, or for the content of AI deliverables you did not review.

11.3 For the Free plan, our liability is excluded to the extent the law allows.

11.4 You will hold us harmless from claims by third parties arising from your Customer Content or from the outreach you carry out with the Service.

12. Term and termination

12.1 These terms apply as long as you have an account.

12.2 Either party may end these terms by deleting the account or cancelling the subscription as set out above. Either party may end them with immediate effect if the other seriously breaches them and does not fix the breach within 14 days of being told.

12.3 When the agreement ends, you can export your data for 30 days, unless you deleted the account yourself. After that we delete Customer Content as described in section 4.6.

13. Changes to these terms

We may update these terms. We will tell you by email and in the Service at least 30 days before a change that affects you takes effect. If you do not agree, you can cancel before it takes effect. Continuing to use the Service after that date means you accept the change.

14. General

14.1 These terms, the DPA and any order are the whole agreement between us on this subject. If you accepted different terms in a signed order, the signed order prevails.

14.2 If a provision is invalid, the rest remains in force, and the invalid provision is replaced by a valid one that comes closest to its purpose.

14.3 These terms are governed by Swiss law, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Zurich, Switzerland have exclusive jurisdiction.

14.4 Questions about these terms: info@partnex.ai.